Stella Bella Little Stars Foundation

Bringing sparkle to the lives of seriously ill children and their families

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You are here: Home / Privacy & Refund Policy

Privacy & Refund Policy

At Stella Bella Little Stars Foundation we respect our supporter’s right to the privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are when providing a receipt for a donation, issuing tickets for an event, online competitions or subscriptions to our mailing list. Privacy laws require us to collect personal information about you only if it is reasonable and practical to do so.

Stella Bella Little Stars Foundation takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.

How is your personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of upcoming events or if you have subscribed to our mailing list. We do not send information to you other than for the main purpose for which we have collected your personal details.

We do not provide your details to other organisations for any purpose.

Access to your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy laws)

If you require access to your personal information, please e-mail us at stellabellahq@gmail.com

If you need to update your information (eg. if you change your address), please email us at stellabellahq@gmail.com so we can make the change.

More information

More information about Privacy law and the National Privacy Principals is available from the Federal Privacy Commissioner at http://www.privacy.gov.au/.

REFUND POLICY AND TERMS AND CONDITIONS

Donations

Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please email us at stellabellahq@gmail.com. We will review the request and respond. We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.

Events and tickets

The following terms and conditions will help all patrons to enjoy the event that tickets have been purchased for. Tickets entitle the holder to attend the event at the date, time and location stated on the ticket and/or selected at the time of purchase through official sales channels. By purchasing a ticket the buyer and/or the holder agrees to the following

  1. It is the responsibility of the buyer to ensure that all details are correct at the time of purchase especially the event name, date, time and location. The ticket may not be exchanged, refunded or returned except in accordance with Australian Consumer Law.
  2. The right is reserved to vary advertised program and to add, withdraw or substitute content as necessary
  3. The right of admission is reserved including where entry is delayed for late arrivals, refused or where a customer is asked to leave the premises.

The above terms and conditions are consistent with Australian Consumer Law.

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Stella Bella Little Stars Foundation

8 months ago

Stella Bella Little Stars Foundation
Thanks so much to everyone who voted for Stella Bella Foundation.As you know, we have been selected as a Giving Heroes charity and will be pitching at the virtual Giving Heroes event on 18 June 2022. Now the fun part has begun, young people are encouraged to register to be a Giving Hero, select a fundraising activity and get their friends and families involved. Their fundraising will help us to support seriously ill children, and their families in loads of helpful ways.So if you know a young change maker who wants to make a difference and support us - get involved with Giving Heroes today!Register here: givingheroes.com.au/signupGet some FUNdraising ideas and info here: givingheroes.com.au/activities ... See MoreSee Less
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Stella Bella Little Stars Foundation

9 months ago

Stella Bella Little Stars Foundation
🥳👋🎉 You did it!!!You helped us to make it into the top 3 in the Giving Heroes Australia fundraising initiative. Huge thanks to everyone who voted, donated and shared to help us along the way ❤️ We are super excited to be on this special journey and will keep you updated along the way. Head over to givingheroes.com.au and see how you can get involved in this awesome event.Special thanks to The Funding Network Australia for this wonderful initiative which will help us to keep doing as much good as possible for sick kids in Canberra, and beyond ⭐️ ... See MoreSee Less
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Stella Bella Little Stars Foundation

9 months ago

Stella Bella Little Stars Foundation
⭐️We are so close⭐️ to getting the chance to be a part of this very special fundraising event. We need some extra votes before midnight tomorrow to help us over the line.❤️Please vote for us here givingheroes.com.au/voteforcauseand help us to keep supporting sick kids in Canberra and beyond ❤️If you know a young person who would love to become a Giving Hero, register here givingheroes.com.au/signupThank you for your support xxx ... See MoreSee Less
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Stella Bella Little Stars Foundation

9 months ago

Stella Bella Little Stars Foundation
We are so, so proud of our little mate Beau who is the worlds youngest Wheelchair Rugby coach! What an incredible feat from such a super cool and awesome fellow. Good on you Beau! What a star 🌟 ... See MoreSee Less
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Stella Bella Little Stars Foundation

9 months ago

Stella Bella Little Stars Foundation
Please vote for us this weekend (and share this with your friends) to help us continue to brighten the lives of seriously ill children in Canberra and beyond! ⭐️We are so excited that Stella Bella Foundation has been selected to be a Giving Hero finalist but we need your help!Giving Heroes by The Funding Network Australia is all about kidshelping kids, connecting children with causes thatsupport other children and empowering them to beyoung change makers.We are in the final six but need your votes by May 18 sowe can be one of the lucky final three charities to pitch atthe Giving Heroes Virtual event in June. Any young person can be a Giving Hero and have their say! Please vote for us at givingheroes.com.au/voteforcause.Find out more here givingheroes.com.au/Huge thanks to Ruby Tunks-Frawley for making the video all by herself ❤️ youtu.be/4Xm2phYRH4YThank you for doing your little bit to help make big things happen for seriously ill kids xxx ... See MoreSee Less

Vote For Cause

givingheroes.com.au

Giving Heroes : Make a donation today to support Giving Heroes
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