At Stella Bella Little Stars Foundation we respect our supporter’s right to the privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are when providing a receipt for a donation, issuing tickets for an event, online competitions or subscriptions to our mailing list. Privacy laws require us to collect personal information about you only if it is reasonable and practical to do so.
Stella Bella Little Stars Foundation takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
How is your personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of upcoming events or if you have subscribed to our mailing list. We do not send information to you other than for the main purpose for which we have collected your personal details.
We do not provide your details to other organisations for any purpose.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy laws)
If you require access to your personal information, please e-mail us at firstname.lastname@example.org
If you need to update your information (eg. if you change your address), please email us at email@example.com so we can make the change.
More information about Privacy law and the National Privacy Principals is available from the Federal Privacy Commissioner at http://www.privacy.gov.au/.
REFUND POLICY AND TERMS AND CONDITIONS
Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please email us at firstname.lastname@example.org. We will review the request and respond. We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.
Events and tickets
The following terms and conditions will help all patrons to enjoy the event that tickets have been purchased for. Tickets entitle the holder to attend the event at the date, time and location stated on the ticket and/or selected at the time of purchase through official sales channels. By purchasing a ticket the buyer and/or the holder agrees to the following
- It is the responsibility of the buyer to ensure that all details are correct at the time of purchase especially the event name, date, time and location. The ticket may not be exchanged, refunded or returned except in accordance with Australian Consumer Law.
- The right is reserved to vary advertised program and to add, withdraw or substitute content as necessary
- The right of admission is reserved including where entry is delayed for late arrivals, refused or where a customer is asked to leave the premises.
The above terms and conditions are consistent with Australian Consumer Law.